bd188 Privacy Policy

bd188 operates the online betting and casino platform accessible at https://bd188.asia (the "Platform"). In the context of this Privacy Policy, "bd188", "we", "us", and "our" refer to the entity that owns and operates the Platform and acts as the data controller in respect of the personal information collected from you as a registered user or visitor.

As the data controller, bd188 is responsible for deciding how and why your personal data is processed. We are committed to handling all personal information in a manner that is transparent, lawful, and consistent with internationally recognised data protection principles, including the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have any questions about how bd188 processes your personal data, or if you wish to exercise any of the rights described in Section 9, you may contact our Data Protection team directly at [email protected] (plain text — not a clickable link).

bd188 collects personal data through several means: directly from you when you register an account, make a deposit, contact support, or submit KYC documents; automatically through your use of the Platform (such as device and usage data); and in some cases from third-party identity verification or payment processing partners.

2.1 Account Registration Data

When you create a bd188 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number (used for account verification and two-factor authentication)
• Username and password (password stored in hashed form — never in plain text)
• Preferred currency (BDT)

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify your age and identity, we may request:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within the last three months)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)
• Source of funds documentation in cases where a player's transaction history warrants additional review

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect data necessary to process the transaction, including your payment method identifier (e.g., your bKash or Nagad mobile number), transaction amounts, transaction timestamps, and transaction reference numbers. We do not store full card numbers for Visa or Mastercard transactions — card data is processed directly by our PCI-compliant payment gateway partners.

2.4 Betting and Gaming Activity Data

We collect records of all bets placed, games played, outcomes, and wagering history associated with your account. This data is used for account management, responsible gaming monitoring, dispute resolution, and the detection of fraudulent or prohibited activity.

2.5 Technical and Usage Data

When you browse or use the Platform, we automatically collect certain technical information, including:

2.6 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence, including the content of your messages, timestamps, and the resolution outcome. This data is used for quality assurance, staff training, and resolving any future disputes related to the same matter.

bd188 uses the personal data we collect for the following specific purposes:

• Account creation and management: To set up and maintain your bd188 account, verify your identity, and enable you to access all platform features.
• Age and identity verification: To confirm that you are 21 years of age or older, as required by our responsible gaming policy, and to verify your identity as part of our KYC process.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard accurately and securely.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide assistance with account-related issues.
• Security and fraud prevention: To monitor account activity for signs of unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct as defined in the bd188 Terms and Conditions.
• Responsible gaming monitoring: To identify patterns of behaviour that may indicate problem gambling and to apply responsible gaming tools where appropriate, including deposit limits, session time reminders, and self-exclusion enforcement.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering regulations, including record-keeping and suspicious activity reporting requirements.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the platform's performance, layout, and game offerings.
• Marketing communications: Where you have provided your consent, to send you promotional offers, bonus notifications, and news about new features or games on bd188. You may withdraw this consent at any time by contacting support or adjusting your account communication preferences.

bd188 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without a human review step.

bd188 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your account registration data, payment transactions, and betting records is necessary for the performance of the contract between you and bd188 (governed by the bd188 Terms and Conditions). Without this processing, we cannot provide you with the platform services.
• Legal obligation: Identity verification, age verification, transaction record-keeping, and suspicious activity monitoring are required by applicable anti-money laundering and responsible gaming obligations. bd188 processes this data to remain compliant with these legal requirements.
• Legitimate interests: Processing technical and usage data for platform security, fraud detection, and platform improvement is based on bd188's legitimate interests as a platform operator. These interests do not override your fundamental privacy rights where those rights are given appropriate weight.
• Consent: Where we send you marketing communications or place non-essential cookies on your device, we do so on the basis of your freely given, informed, and unambiguous consent. You may withdraw this consent at any time with no negative consequences for your account.

bd188 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

5.1 Payment Processors

When you make a deposit or withdrawal, we share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) to process the transaction. These providers act as independent data controllers in respect of their own processing and are bound by their own privacy policies and applicable financial regulations.

5.2 Identity Verification Partners

We may use third-party KYC and identity verification service providers to assist with the review of documents submitted during the verification process. These providers process personal data only on our behalf, under strict contractual data processing agreements, and are not permitted to use your data for any other purpose.

5.3 Game and Software Providers

bd188 integrates games and live dealer products from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process technical session data (such as session tokens and game round IDs) in the course of delivering their games to you. This data does not include personally identifiable information beyond what is necessary for game session management.

5.4 Legal and Regulatory Disclosure

bd188 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, or where we have a good-faith belief that such disclosure is necessary to protect the safety of our users or the integrity of the platform. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event that bd188's operating entity undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will take reasonable steps to ensure that your privacy rights are protected in any such transfer and will notify you in advance where practicable.

bd188 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit a website. They allow the Platform to remember your preferences, maintain your login session, and gather anonymised analytics data.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They include session authentication cookies that keep you logged in as you navigate between pages, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences, such as your chosen language and display settings, so that you do not need to re-enter them each time you visit.
• Analytics cookies: We use anonymised analytics cookies to understand how visitors use the Platform — for example, which pages are most visited and how users navigate through the site. This data is aggregated and cannot be used to identify individual users. We use this information solely to improve the platform experience.
• Marketing cookies: Where you have consented, marketing cookies allow us to serve you relevant promotional content related to bd188 offers and features. You may withdraw consent for marketing cookies at any time.

6.2 Managing Cookies

Most modern browsers allow you to control cookie settings through their privacy or security menus. You may block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from accessing your bd188 account and using core platform features. Disabling analytics or marketing cookies will not affect your ability to use the Platform.

bd188 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all pages of the Platform, ensuring that data in transit between your device and our servers is encrypted at all times.
• Password hashing using a strong, salted hashing algorithm. Your plain-text password is never stored in our databases.
• Two-factor authentication (2FA) available to all registered players via SMS to your registered mobile number.
• Access controls: Personal data is accessible only to bd188 staff members who need it to perform their specific job functions. Access is controlled by role-based permissions and is logged for audit purposes.
• Encrypted document storage: KYC documents are stored in an encrypted, access-controlled environment and are never accessible to unauthorised personnel.
• Regular security reviews: bd188 conducts periodic internal reviews of its data handling practices and system security configurations to identify and address potential vulnerabilities.

bd188 retains personal data for the period necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five years from the date of account closure or the last transaction, whichever is later, to comply with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or account closure, as required by AML regulations.
• Support correspondence: Retained for three years from the date of the most recent correspondence related to the same matter.
• Marketing consent records: Retained for as long as you hold an active account, or until you withdraw consent, and for a further two years thereafter as evidence of your consent decision.
• Technical and usage logs: Retained for up to 12 months in a form that can be attributed to an individual account, after which they are anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

As a data subject, you have the following rights in relation to the personal data bd188 holds about you. These rights apply subject to applicable legal exceptions and retention obligations:

• Right of access: You may request a copy of all personal data bd188 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as an updated phone number) can be made directly through your account settings. For corrections to identity document data, please contact support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Please note that where we have a legal obligation to retain your data (such as AML record-keeping requirements), we may not be able to fulfil an erasure request in full.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, please contact the bd188 Data Protection team at [email protected] (plain text — not a clickable link), stating clearly which right you wish to exercise and providing sufficient information to verify your identity. We will respond within 30 calendar days of receiving a complete and verified request.

The bd188 Platform is strictly for adults aged 21 years and older. We do not knowingly collect or process personal data from individuals under the age of 21. If bd188 discovers that personal data has been collected from a person under 21 years of age, the associated account will be closed immediately, any funds deposited will be subject to investigation, and all personal data collected will be securely deleted.

If you are a parent or guardian and you believe that a minor in your care has registered an account or provided personal data to bd188, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.

bd188 supports a range of tools and resources to help prevent underage gambling. For more information, please visit our Responsible Gaming page.

bd188 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players by email or via an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of the bd188 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any material change to this policy, you should cease using the Platform and may request account closure in accordance with the bd188 Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd188 handles your personal data, please contact us using the details below. All privacy-related enquiries are handled by our Data Protection team.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the bd188 Platform
• WhatsApp: +880 1800 000 188 (plain text — not a clickable link)

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days of receiving a complete and verified request. For straightforward corrections or consent withdrawals, we typically respond much faster than this.

If you are not satisfied with our response to a privacy concern, you may escalate the matter to the relevant data protection authority or dispute resolution body in your jurisdiction. bd188 will cooperate fully with any such escalation process.